Account Manager

HG Overview

Hamster Garage is a partner management agency based out of Chicago. Our expertise spans the partnerships and affiliates channel, encompassing affiliate marketing, brand partnerships, podcasts, influencer marketing, and more. We work with leading brands that are in a high-growth phase, like Airbnb,

Canva, Uber, Brex, Masterclass, Xero, and more. HG is a newer (established mid-2019), lean, and growth-minded agency working with innovative brands to meet their acquisition needs. Faced with an increasingly global client base, we are looking to expand our footprint globally as we look to expand our coverage and business model.

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Role Overview

‍We're seeking a Senior Account Manager to lead our affiliate and influencer marketing initiatives to  drive portfolio growth. As a key member of our management team, you'll develop new business opportunities, lead strategic client relationships, and partner directly with leadership on company initiatives.

Based in Chicago with flexible remote arrangements available, this role offers unique exposure to both partnership marketing strategy and agency building. Working directly with our Affiliate Account Directors and founders, you'll help drive meaningful growth for global brands and innovative startups in a fast-paced, collaborative environment.

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Ideal Qualifications:

• Experience working with Fortune 500 or VC funded brands in their previous positions is strongly preferred
• Experience working with enterprise-level accounts, operating in multiple regions across the globe
• Self-starter who is willing to teach younger staff while also learning about HG’s approach to partner marketing
• Passionate about client management and able to multitask between clients without sacrificing quality
• Very detail oriented and tactical to execute client initiatives
• Is able to find creative solutions to client needs
• Works well in a team environment, is team and culture focused and be able to help foster a collaborative and fun working environment
• Exceptional project management
• Excellent written and verbal skills. There will be a great deal of coordination through email and calls, so it is imperative to represent HG in the most professional and competent manner possible
• Strong analytical skills and comprehension skills. We work with a lot of data and need to be able to extrapolate and summarize data to optimize and make decisions to present to our clients, so a strong understanding of Microsoft Excel is needed
• KPI driven and results-oriented
• Experience with Microsoft PowerPoint is a plus. There will be many instances that require presenting our work to clients, which will require creating decks as client deliverables
• Displays accountability, always meeting deadlines and keeping commitments
• Ability to work independently
• Resourcefulness is vital to this position. There will be many scenarios that require the Senior Account Manager to be able to research solutions independently for discussion purposes with the client and HG team
• Experience with third-party affiliate tracking platforms like Impact Radius, ShareASale, Partnerize, PartnerStack, etc.
• Operational and process focused. As a young agency, we’re looking for someone who can help us build out processes that scale across multiple accounts

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Responsibilities

• Delivering results for the client by bringing creative and well thought out ideas, effectively managing the team’s deliverable on key client objectives, and monitoring the performance of those objectives
• Assist with business development efforts and go-to-market to help HG grow and sell work
• Understand the client’s goals and objectives
• Formulate and/or assist in the execution of strategies that will help achieve the client’s goals, and be able to articulate and engage with the client the specifics of the strategy
• Be able to set clear expectations with a client
• Lead strategic partner recruitment
• Manage a team of Account Managers and Associates
• Effectively communicate performance and strategic direction for the program to the client and HG team members
• Ensure executional excellence across the team
• Be prepared to present, justify and defend all recommendations to the client
• Provide recommendations for scale and/or efficiency within campaigns
• Develop, grow and maintain strong strategic relationships with high value partners  in the client’s program
• Formulate and test new tactics, which can involve testing performance outside of traditional affiliates
• Teach, mentor, and direct younger staff members across the account to execute tasks

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Minimum Qualification

• Minimum of 3 years of affiliate experience for Account Manager and 5 years for Senior Account Manager
• Direct affiliate marketing experience required
• Knowledge of Affiliate Networks or SaaS platforms (ShareASale, Commission Junction, Impact, etc.) required
• Bachelor’s degree
• Ability to travel up to 10%
• Intermediate Excel capabilities and comfortable with formatting, formulas, customizing reports using vlookups and sumif

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